Question 1

What is Okiela?

Accepted Answer

Okiela is an AI-powered ecommerce profit analytics platform. Upload your Shopify orders CSV and see true profit per SKU, hidden cost leaks, and AI repricing recommendations in 30 seconds.

Question 2

How much does Okiela cost?

Accepted Answer

Okiela offers a Free plan (3 analyses/month, up to 10K rows) and a Pro plan at $29/month (unlimited analyses, 100K rows, full AI chat, PDF/Excel export). No credit card required to start.

Question 3

How does Okiela protect my data?

Accepted Answer

Your data is processed locally in your browser using DuckDB WASM. We use 256-bit SSL encryption, never share your data with third parties, and comply with GDPR. Data stays 100% in your control.

Question 4

What data sources does Okiela support?

Accepted Answer

Currently Okiela supports Shopify orders CSV export and direct Shopify store connection. TikTok Shop CSV support is available, with Lazada and Shopee coming in Q2 2026.

Question 5

How fast can I see my profit insights?

Accepted Answer

Okiela delivers your 5-dimensional profit breakdown (GMV → Net Revenue → Gross Profit → Net Profit → True Profit) in approximately 30 seconds after uploading your CSV file.

How can we help?

Getting Started

Shopify Integration

CSV Upload

Billing & Plans

Privacy & Security

Still need help?