Contact Us
Have questions or feedback? We'd love to hear from you. Reach out and we'll get back to you as soon as possible.
General Inquiries
Email us at:
daint@okiela.ioWe typically respond within 24 hours.
For urgent matters, use the subject line "URGENT" and we'll prioritize.
Specialized Contact Channels
Technical Support
support@okiela.ioHaving issues uploading data or using features?
Response time: <24 hours
Founder Direct Line
daint@okiela.ioWant to speak with the founder directly?
Nguyen Tuan Dai personally reads every email.
Partnerships & Growth
growth@okiela.ioAgency partnerships, integrations, collaborations.
Let's grow together.
Press & Media
press@okiela.ioWriting about Okiela? Request founder interview or assets.
Media kit available.
Product Feedback
insights@okiela.ioFeature requests, bugs, suggestions.
We read every piece of feedback.
Headquarters
Okiela
Ho Chi Minh City, Vietnam
Remote-first company
Note: We don't have a physical office for walk-ins yet. All communication is via email or scheduled video calls.
Follow Us
Twitter/X
@okiela_io
Real-time product updates, founder thoughts
Dai Nguyen Tuan
Founder updates, hiring, thought leadership
GitHub
zicky008
Public roadmap, discussions, open-source contributions
Discord
Join the community
Community for users, founders helping founders
YouTube
@okiela_io
Product tutorials, founder journey vlogs
Or Fill Out This Form
Before You Reach Out
Common questions answered:
How do I upload my first file?
See Getting Started GuideLearn more
What file formats do you support?
CSV, Excel (.xlsx, .xls), Shopify export, PDF (beta)
Is my data secure?
CSV files are processed in your browser. Connected-store data and saved account analytics use access-controlled backend storage; see our Privacy Policy for the exact boundaries.Learn more
What's your pricing?
The Shopify App Store launch is Free. Direct-web plans and any future pricing are published transparently on our Pricing page.Learn more
Do you have a mobile app?
There is no native mobile app today. Okiela is available through supported web browsers.